PRIVACY AND COOKIE POLICY

1. General Information

This Privacy and Cookie Policy describes how LAB Apartments processes the personal data of users who visit the website and use the services available through it.

The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (“GDPR”), Italian Legislative Decree 196/2003, as amended by Legislative Decree 101/2018, and other applicable data protection legislation.

2. Personal Data We May Collect

When you browse the website or use our services, we may collect certain categories of personal data, including:

• information voluntarily provided by you through contact forms or information requests;
• information required to make or manage a booking;
• information relating to your stay and your requests;
• contact details, such as your name, surname, email address and telephone number;
• technical information relating to your browsing activity, such as IP address, device type, browser type and connection information;
• information collected through cookies and similar technologies, as described in this policy.

3. Purposes of Data Processing

Personal data may be processed for the following purposes:

a) Management of enquiries and bookings

To respond to enquiries, manage bookings, organise your stay and provide the requested services.

b) Compliance with contractual and legal obligations

To fulfil obligations arising from contracts, bookings and applicable laws, including administrative and tax obligations.

c) Communications relating to your stay

To send communications necessary for the management of your booking and stay, including booking confirmations, practical information, check-in instructions and other communications relating to your stay.

d) Website security and operation

To ensure the proper functioning, security and maintenance of the website and related services.

e) Maps and location services

The website may use Google Maps to display the location of our properties and provide useful information on how to reach them. The use of Google Maps may involve the processing of data by Google in accordance with Google's privacy policy and the user's privacy settings.

f) Marketing communications

Where you have provided specific consent, your personal data may be used to send you information about offers, promotions, services or initiatives provided by LAB Apartments.

4. Legal Basis for Processing

Personal data may be processed on the basis of one or more of the following legal grounds:

• performance of a contract or taking steps at the user's request prior to entering into a contract;
• compliance with a legal obligation;
• the legitimate interests of the data controller, where applicable;
• the user's consent, where required by law.

Providing the personal data necessary to process an enquiry or booking is required in order for us to provide the requested service. Providing personal data for marketing purposes is optional.

5. Use of Smoobu Services

The website and booking management system use services provided by Smoobu.

Information provided by users in connection with enquiries and bookings may be processed through the platforms and systems used by Smoobu to manage bookings, communications and services related to the stay.

Smoobu processes personal data in accordance with its applicable privacy documentation and data processing agreements.

6. Cookies

This website uses cookies and similar technologies.

Cookies are small text files that websites may store on a user's device while browsing.

Cookies may be used to:

• ensure the proper functioning of the website;
• remember certain settings and preferences;
• improve the browsing experience;
• provide requested functionalities;
• enable third-party services available on the website to function correctly.

Technical Cookies

Technical cookies are necessary for the proper functioning of the website and allow users to browse the website and use its available features.

These cookies generally do not require the user's consent, within the limits established by applicable law.

Third-Party Cookies

The website may use third-party services that may involve the use of cookies or similar technologies.

These may include Google Maps, which is used to display the location of our properties and help users find their way to them.

The use of Google services may involve the processing of information by Google in accordance with its privacy policy and privacy settings.

Where required by applicable law, these services will only be activated after obtaining the user's consent.

7. Cookie Management

Users can manage their cookie preferences through their browser settings and, where available, through the consent management system provided on the website.

Users can also configure their browser to block or delete cookies that have already been stored.

Please note that disabling certain cookies may affect the proper functioning of some website features.

8. Data Retention

Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected and, thereafter, for any period required by applicable law.

Data relating to bookings and contractual relationships may be retained for the period necessary to comply with administrative, tax and legal obligations.

Personal data processed on the basis of consent for marketing purposes will be retained until consent is withdrawn or for the period otherwise established by the data controller, in accordance with applicable law.

9. Disclosure and Sharing of Personal Data

Personal data may be disclosed, to the extent strictly necessary, to third parties who assist LAB Apartments in managing bookings, providing services and fulfilling related obligations.

These parties may include technology service providers, booking management platforms, professional advisers, administrative service providers and other parties where disclosure is required by law.

Personal data will not be made publicly available without a lawful basis.

10. International Data Transfers

Some service providers used by the website may process personal data outside the European Economic Area (EEA).

Where applicable, any transfer of personal data will be carried out in compliance with the conditions and safeguards established by the GDPR.

11. Your Rights

Where provided for by applicable law, you have the right to:

• obtain confirmation as to whether or not personal data concerning you are being processed;
• access your personal data;
• request the correction of inaccurate or incomplete personal data;
• request the deletion of your personal data where legally permitted;
• request restriction of processing;
• object to processing in the cases provided for by law;
• request data portability, where applicable;
• withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal;
• lodge a complaint with the competent data protection supervisory authority.

12. Changes to This Policy

LAB Apartments reserves the right to amend or update this Privacy and Cookie Policy to reflect changes in legislation, technology or organisational practices.

The latest version will be published on this page.

13. Data Controller

LAB Apartments

For any questions regarding the processing of personal data or to exercise your rights, please contact LAB Apartments using the contact details provided in the Contact section of the website.